Nöbetçi Eczaneler
Since 2009, Paterna Group has been operating at Dalaman Airport, standing out not only with its food & beverage operations but also with its logistics, procurement, human resources, and operational strength. Today, serving passengers with 15 different brands and concepts across both domestic and international terminals, the group leads the growth of the airport’s non-aviation revenues. With its broad portfolio catering to different passenger profiles and its strong operational capabilities, Paterna holds a strategic role in enhancing Dalaman’s international competitiveness.
Increasing Passenger Spend with Brand Diversity
Located in one of the busiest tourism hubs, Dalaman Airport benefits greatly from Paterna’s brand variety, which increases “passenger spend per head” and contributes significantly to non-aviation revenues. This contribution is reflected not only in financial results but also in passenger satisfaction.
In the international terminal, concepts such as Allsports Pub and Faro Kitchen & Bar (Mediterranean cuisine) stand out, alongside quick-service brands BitBy, EatUp, and Mini Pack markets. International franchise brands like Caffè Nero and Simit Sarayı further diversify the offering.
In the domestic terminal, Subway, Chill, and Simit Sarayı branches provide practical solutions for shorter waits, while Snack’n Pack in the arrivals area and lounge operations highlight Paterna’s contribution to the premium experience.
Seamless Operations, High Capacity
At the core of Paterna’s success is a robust infrastructure supported by central production kitchens and warehouses that serve all brands, operating 24/7 without interruption. With cold chain management, logistics operations, and high-volume production capacity, Paterna ensures smooth delivery for every scale of operational need.
One of the clearest examples of this capacity was seen in August 2025 at Dalaman Airport: during delays affecting 39 flights and 4,386 passengers, Paterna delivered hot meals within 45 minutes and cold beverages within 15 minutes under refreshment service requirements—demonstrating its agility and ability to maintain service quality even in crisis situations.
Efficiency and Quality in the Supply Chain
Leveraging its nationwide procurement network and direct-from-producer model, Paterna transfers cost advantages from bulk purchasing directly to passengers. This approach not only ensures operational efficiency but also guarantees quality.
By prioritizing locally sourced and geographically indicated products, Paterna enriches the authenticity and flavor of its menus—adding value to the passenger experience while directly supporting the regional economy.
Human Resources and Strategic Partnerships
With a workforce of over 200 employees, Paterna invests in continuous training programs to further improve operational efficiency and service quality. Its “See you next summer” model is a distinctive initiative in the sector, enabling students to return each summer—providing job opportunities for young people while ensuring operational continuity.
Strategic partnerships with YDA, airlines, and global suppliers strengthen Paterna’s reliability as a trusted solution partner in the industry. Beyond operations, this creates a strong ecosystem built on collaboration and human capital.
Service and Brand Diversity
Far more than a single brand, Paterna differentiates Dalaman Airport with a wide-ranging service portfolio tailored to diverse passenger needs. From the Bit By grab & go concept to casual dining at Allsports Pub and Chill, and fine dining Mediterranean cuisine at Faro Kitchen & Bar, passengers enjoy a variety of choices.
Global franchises like Caffè Nero and Simit Sarayı bring familiar tastes for international travelers, while lounge operations elevate the premium passenger experience. With this diversity, Paterna ensures every traveler finds an option suited to their needs and time, maximizing customer satisfaction.
Through the value it creates at Dalaman Airport and its strong collaborations, Paterna Group is set to continue contributing to passenger experience, the regional economy, and the sector’s development in the years ahead.