Nöbetçi Eczaneler
Let’s start with your story. Where did you grow up, and how did your upbringing shape who you are today?
I was born on August 1, 1964, in Istanbul. I’ve lived in Yeşilköy ever since I was a child, a place that, with its sea and peaceful atmosphere, has always given me a sense of calm. As one of Istanbul’s seaside neighborhoods, Yeşilköy offered us wonderful summers filled with the sea and beautiful memories.
I began my education at Sainte Pulchérie Middle School, continued at Saint Benoît High School, and graduated from Boğaziçi University, majoring in Psychological Counseling and Guidance. These three institutions not only provided me with a strong academic foundation but also helped me develop a multicultural perspective.
Coming from a family of diverse nationalities, I had the opportunity to grow up surrounded by various cultures and languages from a young age.
I’m married and have a daughter, as well as several four-legged “children” who fill our home with joy. I can’t imagine life without them.
We’re a family that loves to travel. We’ve explored many parts of the world, and what I enjoy most is discovering new places, learning about different cultures, trying new cuisines, and meeting new people.
When did you first get involved in the aviation industry?
I entered the aviation sector by pure coincidence in 1984. While I was at university, I was trying to earn some pocket money for my Interrail trip. A friend of mine said, “Scandinavian Airlines is looking for an assistant in the accounting department. Are you interested?” and that’s how my story began. From that first step, I worked in various departments of the industry and gained a well-rounded experience.
Which companies have you worked for in the sector?
After starting my career at SAS Scandinavian Airlines, I took on roles in different departments of the company and, in 1994, was appointed Turkey’s first female station manager. Those were the most enjoyable years of aviation, at Atatürk Airport, all airlines felt like one big family. We all knew each other, worked with great team spirit, and were always supportive of one another.
After SAS stopped its operations in Türkiye, I continued in the same role at Cathay Pacific, El Al Israel Airlines, and Air Astana.
In 2019, after many years of experience at the airport, I was appointed Country Manager for Türkiye at Air Astana. This position has been a new and valuable experience for me; I’ve learned new things, gained unique insights, and continue to serve in this role today.
Looking back now, realizing that 41 years have passed is both thrilling and deeply gratifying. It’s truly been an incredible journey.
What has been your most memorable moment in aviation?
I’ve been in this sector for many years and have accumulated both wonderful and challenging memories along the way. My most painful memory isn’t hard to guess: June 28, 2016.
But today, I prefer to recall the good times. In my early years as a station manager, there were very few women in managerial positions. Because of that, for a long time, people would call me “Mr. Manager.” My colleague would kindly correct them each time, saying, “It’s Ms. Manager,” but the habit was hard to break. Still, those years gave me unforgettable experiences, valuable friendships, and wonderful memories that I still smile about today.
How did you experience the aviation industry during the COVID-19 period?
Shortly after becoming Country Manager, the COVID-19 crisis began. Interestingly, at that time, neither Türkiye nor Kazakhstan had reported any cases yet. In March, I traveled to Almaty to help manage the crisis and plan preventive measures. But the day after I arrived, the first case was confirmed in Kazakhstan, and the day after that, in Türkiye. I probably made it back home on one of the last flights.
Soon after, both countries closed their borders, and like the entire industry, we entered a period filled with uncertainty. However, Air Astana was among the first airlines to resume operations. We operated flights to Antalya and Istanbul. After each flight, we went through complex processes such as identifying passengers carrying the virus, tracing their contacts, and reaching out to passengers seated nearby. It was both challenging and fascinating.
When restrictions began to ease, we focused on tourism destinations, working closely with tour operators to launch flights to the Maldives, Egypt, and Sri Lanka, destinations we had never flown to before.
The pandemic had a sudden and devastating impact on many airlines, and recovery took time. However, for Air Astana, thanks to strong crisis management and flexible operational planning, it turned into a period of rapid recovery.
What would you like to see in the future of aviation?
I hope to see more eco-friendly and sustainable flights worldwide, greater passenger comfort and safety, and more efficient use of technology. It’s also important to me that women and young people have stronger roles in the sector and that equal opportunities are expanded.
Additionally, I would love to see reduced carbon emissions, green and smart airports, and an aviation system resilient to crises.
Which female leaders inspire you the most?
My inspirations are pioneering and courageous women in their fields.
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Betül Mardin, as the pioneer of public relations in Türkiye, overcame barriers and inspired others with her leadership.
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Türkan Saylan, devoted to education and healthcare, was a brave and selfless leader.
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Afife Jale, the first woman to perform on stage in Türkiye, broke societal boundaries with her courage and passion, leaving a mark through her art.
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Dikmen Gürün, a theater critic, academic, and author who directed the International Istanbul Theatre Festival (1993–2013), also worked as Accounting Manager at Scandinavian Airlines. Her contributions to art, leadership, and professional success have been truly inspiring for me.
These women motivate me through their vision, courage, and dedication to adding value to society.
And of course, I must mention my mother among my inspirations. Even at 79, she continues to work actively; her perseverance, hard work, and determination make her a true role model and source of motivation for me.
What is a memorable moment that best represents you as a female leader?
I must especially mention Dikmen Gürün among my inspirations. I met her when I was 20 years old, still a student working part-time. Dear Mrs. Dikmen was the one who hired me at Scandinavian Airlines.
When I first stepped into that office, I didn’t just learn accounting; I also met some of the brightest names in the theater world, who often visited thanks to her passion for the arts. Ali Poyrazoğlu, Genco Erkal, Zeliha Berksoy, and many others would drop by. There was always a bit of gossip, plenty of laughter, and joyful conversation.
And there I was, smiling, working, learning not only my job but also valuable lessons about life, surrounded by inspiring people.